Posted on | January 20, 2014 | No Comments
Isn’t it wonderful to meet people who listen to us and appreciate what we are saying? It’s a tonic indeed – and gives us renewed energy as well as insight.
But what about those who don’t – or won’t – listen? That is the tough one…
And yet this hard question could be one of the most helpful in our striving to do better… Why don’t people listen? Why don’t they want to engage with us?
Here are a few suggestions on why people do not engage:
- lack of awareness that we exist, or how to find us. We may need to use more popular media to point to our products.
- wrong medium: they don’t do radio, or whatever. They prefer TV, or new media options.
- unsuitable hours: they spend long hours at work and it is too late when they get home.
- lack of interest in our current conversations: they find us boring, in content, presentation or both.
- no interaction encouraged: they would prefer conversations they can engage in; they also want to be heard.
- too much choice: why should they listen to us when there are other more appealing options?
- they can’t understand us: we may use too many words or concepts they can’t relate to.
- bad image or reputation: our brand may no longer be good for our intended audiences.
- they don’t like our attitude or how we position ourselves. We sound superior…
These can be discussed further in later blogs, but for now the question is sufficient: Why don’t people listen?
It’s a hard one, but one that has to be asked – and hopefully answered.
Posted on | January 17, 2014 | No Comments
How often have you discovered you have been trying to contact someone on the wrong phone number – or perhaps an old phone number that is no longer in use? It is frustrating because of the lack of response – especially if you have something important or urgent to discuss.
You are not getting through.
It can easily happen when using e-mail, too, simply because the person you are trying to reach is not checking e-mail because they are now using Facebook. Or they choose to follow the excitement of the latest news and trends through Twitter. They want action!
Sadly this experience in its various forms is all too familiar. New technologies are replacing old. Since the arrival of digital technologies the number of channels to tune in to has multiplied dramatically. There are limitless choices we can make. People move on. They are not where they always used to be – and they haven’t told you. Younger people are growing up into a different world where choices abound and brand loyalty is difficult to find.
For those of us who work in media and communication this can prove to be a constant headache as we try to keep up. Better still if we could stay ahead of the crowd… Meanwhile Zuckerberg and his friends at Facebook have plans to have people across the entire world connected to the Internet. (See http://Internet.org). Netflix on the other hand is projecting that in 30 years broadcast television will have been replaced by a network of video being available on demand whenever and wherever you want it.
What does this mean for us? Here are a few things:
- We need to track how people of different ages are using media of all kinds in our society or community. Research studies available on the web can help us with these statistics.
- We also need to stay extra close to our listener or audience so that we know when he or she moves – and what they move to.
- We need to focus on meeting people at their point of need. This may mean addressing issues of poverty, homelessness, hunger, suffering – or topics that we have never thought of before.
- Peoples’ listening habits are largely determined by their age, by their social environment and location. We must find the best channel for them.
- Young people expect to be able to interact and engage. They are not content to be passive recipients any longer. Why not include them in our programs?
And if we don’t heed these things….? We may find we have the wrong number. There is nobody there!
Posted on | November 15, 2013 | No Comments
Getting people to listen to what we want to say is half the battle – perhaps the bigger half. If we have something good to say but have no listeners it is all in vain.
One very specific challenge we face at this time of writing is how to deliver the message of Safe Water to the people of Tacloban in the Philippines, badly impacted by the recent Haiyan (Yolanda) monster typhoon.
One means is through music. The delivery method has yet to be determined but by putting the song here and then tweeting the hyperlink we open up the possibility that others may be able to download it and get it to a radio station – like Response Radio on 98.7Mz on air since Wednesday in Tacloban City.
See what you think of this catchy tune – in Tagalog. It is brought to you by Health Songs, an organisation dedicated to bringing vital health messages to vulnerable communities through song.
Posted on | July 18, 2013 | No Comments
Can a nation stop listening – or refuse to listen?
A few weeks ago Britain was marking the passing of former Prime Minister Margaret Thatcher. In a BBC radio programme commentators were reviewing how she had dealt with the trade unions that had assumed so much power and control under Harold Wilson’s Labour Government.
During the discussion a single phrase caught my attention: “The country was not listening.” It was used in reference to the 1936 Jarrow March organised by the people of Jarrow, near Newcastle, in protest at massive unemployment in the shipyards of the northeast. 207 people marched peacefully to London – a distance of nearly 300 miles – to present a petition to the British government, led by Stanley Baldwin. But nobody took much notice… The government paid them off with a return train ticket so that they could go home. But nothing happened. Disheartening, to say the least…
There are times when people block their ears. They don’t want to hear when others are complaining (you have your troubles, I have mine) or when the news is too uncomfortable to their ears – a warning perhaps.
It has happened many times in the past.
More disturbing is when the real facts are not being truly presented or heard. Government propaganda can distort the facts. Journalists can hype some aspects of a story so that the most critical things are overlooked. This results in people no longer listening because they don’t know who to trust. Or they have made up their own minds already.
Sometimes God speaks as he did to people back in history – the Israelites in particular. They didn’t listen, and I am fearful lest we do the same. The results could be catastrophic.
Posted on | May 16, 2013 | No Comments
It is easy to jump to the conclusion that nobody is listening.
‘No response’ can be interpreted in a variety of ways, after all. That no one is listening is perhaps the easiest conclusion to reach but it can be far from the truth. It depends largely on the circumstances of the listener and the media options available for providing feedback.
There is also the matter of motivation. Why should anyone want to go to the trouble of responding to what you have said publicly? Unless the listener is outraged there is possibly not sufficient motivation to make it worthwhile especially in today’s over-driven world.
There is also the fear factor. Radio broadcasts to China during the days of the Cultural Revolution were often criticised for being a waste of time . The inference was that no one was listening, because no response came back, except for a few letters each year. That lasted for ten years! But events after 1978 told another story and 1979 saw a bumper crop of letters every month.
No response, however, may imply that you are being listened to – and observed – but without comment. People living in a climate of fear or control have learned to not give away their inner feelings and express themselves openly. Talk Radio takes a long time to get going in countries that have emerged from tight authoritarian rule. People are afraid to say what they think for fear of being cut down.
On the other hand, no response may simply mean nobody listens any more… Maybe they never did… In which case we just need to face that harsh reality and bite the bullet. The good news is that, whatever the other reasons, here is one explanation that we are fully responsible for and can do something about. Perhaps a little research can help…?
Posted on | April 21, 2013 | No Comments
Isn’t it strange how we tend to expect much more of others than we do of ourselves…?
In this forum I am thinking here particularly in the context of listening, of course. The implication is that we may expect others to listen to us, to our ideas, our problems, our life experiences – but we don’t expect to give equal time to listening to those of others. No doubt another symptom of our self-centredness….
Let’s face it, listening does not come easy… It takes effort and discipline. It also suggests that we show respect to the person talking. If we do not listen then the speaker also has to shoulder some of the responsibility. Clear, interesting communication is compelling – and that is all the more important in today’s information-laden world where competing messages vie for attention.
Perhaps we need a change of attitude or a change of heart. We may need to reassess the value of interpersonal communication. I often think of that when I ride on planes and observe passengers locked into their own private world as they absorb movies, videos and other media offerings via their eyes and headphones. Under these circumstances finding a live human being to engage in conversation is often a luxury – providing they have something to say, of course!
The point is that people are important. Communication between individuals is all part of being human in a de-personalised world. No doubt as we listen to others they in turn will want to listen to us, too.
And if we find that people do listen to us we owe it to them to hear their stories and problems too. Perhaps it is only listening that we have something meaningful to say?
Posted on | January 15, 2013 | 1 Comment
What to say is one thing – but where to say it is quite another. In the days of the physical market place it may have been a lot easier.
Or you could put ads in the newspapers or on the radio or TV. Even that was relatively simple, but it required a degree of background knowledge to speak to the right audience.
Today, thanks to new technologies and especially the Internet and mobile phones, the job of selecting the most appropriate channels is increasingly complex. The fact that it is constantly changing does not help.
This raises a whole host of issues. If we ask “Is anybody listening?” how can we be sure? We might even be saying all the right things – and saying them in an appealing format – but in the wrong place.
Happily there are some principles we can appeal to that will help us stay focused and attract an audience.
- Go where they are to find out what their marketplace is
- Stay close to the listener – to understand their needs and interests and the current fads
- Do your research well – and don’t rely on guesswork
- Face up to the facts – don’t deny them! If research shows you have no listeners it is probably true!
- Multi-channel and cross-plug. Don’t pin all your hopes on one medium but get them to play off each other
Posted on | December 14, 2012 | No Comments
News has just broken of the horrendous elementary school shooting in Connecticut. Too often have we seen this kind of senseless tragedy where schools have provided the backdrop. This time there were twenty 5-10 year-old children among the 26 dead. The lone gunman had reportedly also killed his parents, first his father at home and then his mother, a teacher at the Sandy Hook Elementary school. The children killed were those in her class.
It raises once again so many serious questions, not least on the topic of gun control. Perhaps more searching is the question “why?” What would prompt a 24- year-old to perpetrate such an unfeeling crime? We don’t know enough at this point to reach any conclusions.
In similar instances we often find that the gunmen have been loners, angry people, perhaps bullied. By taking such drastic action they are trying to make a statement. They want to be heard.
If only they had been heard sooner….
Posted on | October 8, 2012 | No Comments
Telling our stories is very much in vogue these days – and it has never been easier. I have been writing up some of my “adventures” for a few years already – spurred on by those who keep saying to me “Why don’t you write a book?” A blog seems a good place to start. Besides, if I wait too long, I shall begin to lose much of the detail with the passage of time.
Here in UK the BBC has also been running a very interesting enterprise known as The Listening Project. Apparently it is patterned after StoryCorps in the USA. This week they have been promoting it again. Their by-line is quite catchy: It’s surprising what you hear when you listen...
That struck me. It is also right in line with what this blog is all about – the need for better listening. Beyond that , too, to examine if people really are listening – and if not why not?
The central idea of the Listening Project is that two people get together to talk and tell their stories – any kind of stories. And they record their stories and send them in to the BBC for their archives. The idea is that it builds a more composite picture of what makes British people tick. What problems and challenges they face, what their disagreements, their victories, their secrets – in fact anything they want to. It reminds me of the highly-rated book by American journalist Studs Terkel called “Working” in which people talk about their jobs, what they do all day and how they feel about it (back then in the early 1970s). An interesting snapshot in time. Today those stories would possibly sound a lot different.
Perhaps it is hardly surprising that people like to hear other people’s stories – ordinary people just like them, talking about ordinary things that we can identify with. It is good therapy for all of us just to take time to listen.
Oh, and if you want to read any of my stories you can find them at I-TalesOnline.com
Posted on | September 28, 2012 | No Comments
The news in UK this past week has spent a lot of time covering two stories – one about top-flight footballer John Terry and the other concerning senior politician Andrew Mitchell. Both stories focused on what they claim they said against accusations based on what people say they heard.
In theory these should both be one and the same.
This opens up some very fascinating discussion. It reminds me of what has been described as the six dimensions of interpersonal communication:
- What I want to say
- What I say
- What I think I said
- What you want to hear
- What you hear
- What you think you heard
The key question is then posed: Which of these six is the most important?
We could debate the answers for a long time – and people can defend them with good justification. But ultimately the arguable conclusion is the last one – What you think you heard. The underlying reason for this is that this what stays with the recipient and will shape their opinions, their recollection and ultimate actions. That is the bottom line – and nothing else matters to the same extent.
This means that if damage was done then damage will remain, no matter how much we may want to argue the case – whether footballer or politician.
Sadly, in our imperfect world, the recipient may have heard wrongly. I have never forgotten being accused (by an older family member) of once saying something (a swear word!) which I know I did not say – the person sadly mis-heard. That hurt… and I resented it. I have also never forgotten it.
But it does reveal once again how important words are – and how careful we need to be in choosing them. They are our responsibility. The Bible also reminds us that it is out of the overflow of the heart that the mouth speaks…
Our words reveal who we are.keep looking »